FAQ

My piece broke during shipping. What do I do?

Although NEC Designs packs all orders with the utmost care, accidents during shipping do happen. If your package contents arrive to their destination broken, please reach out to Natalie at necdesignsceramics@gmail.com. Please attach a photo of your broken piece(s) and packaging. NEC Designs will replace any piece that was damaged during shipping at no cost to the customer.

Oh no! I dropped my pottery, and I would like a replacement.

I'm so sorry to hear you dropped your pottery! This is always a sad day for the owner (you) and the maker (Natalie). At NEC Designs, we know the heartache that comes with accidentally breaking our handmade pottery. Therefore, NEC Designs offers replacement pottery at a discount.

First reach out to us using our contact form and explain that your piece has broken. Either choose one piece from the online shop of equal value, or Natalie will create a new piece for you that matches as closely to the original as possible. Please note, the exact piece may not be replicable due to our studio changing materials and glaze colors over time.

Do you ship internationally?

For now, NEC Designs only ships within the United States of America. We will expand to other countries over time, but for now we only offer domestic shipping within the USA.